[1.4] Game crashes/freezes - Post here

We figured out the TEMP Folder Full Error.
See here for more details.


Please include the following files:

*Documents/My Games/Company of Heroes/warnings.log
*Documents/My Games/Company of Heroes/LogFiles/scarlog.[Date-and-Time].txt
*Temp/RandomLettersAndNumbers.dmp (see below)

How to get the DUMP file

1. Hold Windows Key and click R


2. Enter "%Temp%" (without " " and with % %)


3. Find the .dmp file that was created at the time of the crash

Additional Information
Please provide the following information as well.

*What map were you playing?
*Which factions were involved?
*What were you doing when the crash occurred? Try to be as accurate as possible!
*Do the crashes happen during every or almost every game?


Doing this helps us figure out the cause of the crashes easier, and fix them. Posts without any relevant information will be deleted.

Last edited May 27, 2011 at 10:10 AM by Copernicus

heres the logs for a crash caused by a shell from another tank hitting an SU-122

Thanks.
-cope

Last edited May 28, 2011 at 10:57 AM by Copernicus

I honestly don't have the slightest idea what triggered this one, just randomly happened about 10 minutes into the match during a skirmish between some conscripts, upgraded naval infantry, and a commisar against some Panzergrenadiers. It was a 3v3 with 5 AI players on Hedgerow Siege, 3 Soviet vs 2 Wehr and 1 PE, me being one of the soviet players.

Can't analyze this one without a dump file.
-cope

Last edited May 28, 2011 at 10:58 AM by Copernicus

Same as above except on Montherme.  No idea what triggered it.  Naval infantry present. ~10min into match.

CoH was running out of memory and failed to allocate memory. System specs/dxdiag?
-cope.

Last edited May 28, 2011 at 12:03 PM by Copernicus

Here is a new dump file and all logs from the time. Map was a custom map called graves bridge. Was playing as Russia with three Russian allies against 2 WM and 2 PE, all AI.

CoH was running out of memory and failed to allocate memory. System specs/dxdiag?
-cope.

Last edited May 28, 2011 at 11:52 AM by Copernicus

hello!!! i'm two problem with the EF mod...
ONE: when i lauch the EFlauncher.exe, start the check for update and the application crash....why? i've dasabled check for update at the startup of EFlauncher.exe and the game is functionally...but, when i play skirmish whit the soviet, at the start of the game when i select the unit engeneer the game crash!!!! why???
i use COH tales of valor v2.601
eastern front mod 1.40full
windows 7 professional 64bit
intel i7 980x
2 way sli nvidia gtx580
6GB ram

please, can you help me???
sorry for my english, i'm italian, i don't speak english very well

Install patch 2.602 for CoH. No other patch is supported.

PS: I'm also sorry for your English ;).

Hi
in fist BIG Thx for all your job =D
here my contribution to the crash report for 1.4

I tried to play "all" possible maps. But I have always a crash report after 1 minute of game. (so I don't know what it happened for the crash)
I played always SU with American ally, versus WH.
1vs1, 2vs2....

There files are crash report for the map "Godno"
I : SU
ally : American (middle)
Enemies : 2 WH  (hard)

please excuse my English, i' m French

You're using v2.601. Update to 2.602.

I did run out of memory? Wow. Can't wait for games to be coded for 64-bit systems. I've got 8GB+2GB video ram and it can't even all be used!

Anyways, here is my DXdiag results.

Also, my system:
AMD Phenom II X4 @2.8GHz
8GB DDR3 RAM @1333MHz
AMD Radeon HD 6950 2GB

My friend's system:
AMD Phenom II X6 @3.2GHz
8GB DDR3 RAM @1333MHz
Nvidia GTX 470 1.25GB

Why does this not seem to crash on vanilla CoH, but crashes even with lowest settings on EF?

Last edited May 28, 2011 at 6:38 PM by brandonn2008

It failed to allocate memory and the most likely reason for this is that you're out of memory.

BDNeon wrote:
Can't analyze this one without a dump file.
-cope

I tried to find the dump file per your instructions, but I didn't find it anywhere in that folder. What does the file typically look like, is it a hidden file or something?

Edit:

Hmm, crashed again, this time I DID find a dump file.

3v3 on Kiev, 2 Soviet AI and me vs 3 Wehrmacht, half hour into the match towards when things were wrapping up I tried to get my two IS2s and my IS3 to move to a new location when it crashed. It seems like a lot of these crashes are occuring after move to location commands.

Last edited May 29, 2011 at 3:02 AM by BDNeon

I can't remember the map/situation/faction buth here are the files:

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Post Merge: [time]1306627969[/time]

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Another one:
I was playing as Wehrmacht vs. Sovjet CPU on Vienna.
Don't know what could have caused the crash.
I was producing an mg42 and having some skirmishes with the enemy

For me, the game is unplayable due to the sheer amount of crashes that happen to me.

Last edited May 29, 2011 at 8:16 AM by revoluzer

Hi. tnx for good mod. But its crashing often(
map - Battle on river (6)
players - me WM. ally CPU (hard - PE, exp - WM), enemy CPU (hard - Brit, exp - USA, exp - USSR)
don't know what can trigger crash.
game crashing every game on different moments. earliest - 10min after start. latest - 1 second after win.

Graphic settings - medium and high
PC: CPU - i3 3.2ggc
RAM - 4gb
video - 9600GT 1gb
free HDD space - 350gb.

also dump file doesn't exist 0_o. and i don't know what scarlog you need - i give 2.

PS. sorry for my bad english. another time i hope dump file will be exist.

another game, another crash.
program sayd - Cannot create error report. Pls, check, that in your TEMP folder enoght free space.
Before starting that game i cleaned PC by CCleaner.

I think it huge memory leak, because playing on minimal graphic settings dont call game crash.

Last edited May 29, 2011 at 2:58 PM by Arcanine

Arcanine wrote:
another game, another crash.
program sayd - Cannot create error report. Pls, check, that in your TEMP folder enoght free space.
Before starting that game i cleaned PC by CCleaner.

I think it huge memory leak, because playing on minimal graphic settings dont call game crash.

In order to fix the temp error and being able to create dmp files you need to increase your virtual memory, described in this post http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631

bloosn wrote:
Games crashed right when it tries to start up.

I fixed the updater problem, but when I click on "Play" the game crashes straight away...

Do not hijack the thread, the launcher "bug" is a different thing and has his own topic stickied about how to fix it:

http://easternfront.org/forums/index.php?topic=5962.0

Thanks for this great mod i love it! especially the no pop cap mode  ;D.
but i am having trouble with the launcher i look att the EF_Launcher_Log and it says (503) that the servers are not avalible.
i dont know if its really something wrong but it happends on the webbsite for me also.
ps. Sorry for my english im swedish so... :P

                                                      //Tigercat

Tigercat wrote:


Thanks for this great mod i love it! especially the no pop cap mode  ;D.
but i am having trouble with the launcher i look att the EF_Launcher_Log and it says (503) that the servers are not avalible.
i dont know if its really something wrong but it happends on the webbsite for me also.
ps. Sorry for my english im swedish so... :P

                                                      //Tigercat

Read my comment above yours.

*What map were you playing? The Scheldt aka  6p_close_river_combat Raining

*Which factions were involved?  All of them 1 Brit Normal, 1 USA Hard, 1 Russian Me, 2 Wehr Normal, 1 PE Normal

*What were you doing when the crash occurred? Try to be as accurate as possible!    Game was only 10 minutes in max.  In the final minute I issued the soviet propaganda tool on 2 squads 1 (Conscript) was in a outpost doing nothing and the Command Squad was in an adjacent building shooting at Nazis along with 2 MG Dugouts.  The Command squad lost 2 men to snipers, then leveled so I commanded them to exit the building which puts them adjacent to the Outpost so they could resupply and it crashed immediately after they exited.

*Do the crashes happen during every or almost every game?
Almost every other game.  Only when I play as Russian so far.  I have successfully concluded 2 out of 9 games as Russian.  Ive played at least 3 with each other faction with no crashes.

DxDiag included

Addition: If it matters...out of the approx 18 games with EF about 9 would be with myself w/AI vs AI skirmish and this was the first time I crashed playing Russian that way.  The other 2 I did complete the game and the rest were with other factions. 
  I've tried with a friend over MP of the 2 of us vs AI and out of 9 games I've tried Russian 6 and crashed every time while playing with a connection to someone else.  There are a few games I didn't count when both of us were Russian and he crashed before I could or would.

Superb error report! Next time please check that you include the correct warnings-log as this one doesn't note any crashes.
-cope.

That was the only warning log in the folder for that date.  Not sure then.  The game ctd with the automated warning and submission popup to Relic too. -Nexant

Last edited June 1, 2011 at 5:40 PM by Nexant

Hello, I was playing on Leningrad, I created unit of Ingenery, clicked on it and the gamed ctd. I tried a different map, The Scheldt and same thing happened again crashed when I clicked on the Ingenery unit. I have updated to 2.602. Sorry to bother you guys, your help would be much appreciated comrade, thanks.

Last edited May 29, 2011 at 10:22 PM by melvincommie

Map: Lyon {4}
Factions: One (Player) Soviet; Two British; Three Wehrmacht; Four Panzer Elite;
Actions: ZIS-3 Emplacement was shooting at two Panzer IV tanks.
Frequency: They happen every game but what I'm doing in the game seems irrelevant. The crash happens when tanks are beginning to become major players in the game.
Notes: I use several computers to play this excellent mod so I'm certain my computer is not a factor. However, what version I am using may be important. I have the latest Relic patch and the latest Eastern Fronts patch. If I play on two computers, the crash only happens on one computer, kicking the other and continuing the game for the other. Which computer is kicked is random. Sorry, no .dmp file, but the log files and a replay are in the zip folder attached.

@Nexant:
Seems to be out of memory.

@melvincommie:
I suggest reinstalling EF, that might help. I haven't seen this error before and it is not as obscure as others are.

Gatik417Irene wrote:
Map: Lyon {4}
Factions: One (Player) Soviet; Two British; Three Wehrmacht; Four Panzer Elite;
Actions: ZIS-3 Emplacement was shooting at two Panzer IV tanks.
Frequency: They happen every game but what I'm doing in the game seems irrelevant. The crash happens when tanks are beginning to become major players in the game.
Notes: I use several computers to play this excellent mod so I'm certain my computer is not a factor. However, what version I am using may be important. I have the latest Relic patch and the latest Eastern Fronts patch. If I play on two computers, the crash only happens on one computer, kicking the other and continuing the game for the other. Which computer is kicked is random. Sorry, no .dmp file, but the log files and a replay are in the zip folder attached.

Why you posted exactly the same message than above? We need your dmp file to check the error. If you have the Temp Error while crashing, in order to fix it and being able to create dmp files you need to increase your virtual memory, described in this post http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631

Sorry about posting twice. I tried posting a dozen times and my internet didn't seem to be having it. I deleted one of the posts. The game never says that it is unable to create the error message and it seems that that is not the issue. Attached to this post is a .dmp from another computer having the same issue. Does that help in any way? The DMP file is in DMP.zip and the other files included in my previous post are in TotalReport.zip. Thank you for the rapid reply.

1) Refinery
2) Brits, USA, Soviets vs Wermacht, PE, Wermacht
3) I was clicking to my squads at the Puma through mini map
4) in each map this crash annoy me

P.S. There is no any ".dmp" file in the Temp, but there was some "fwtsqmfile06.sqm". All in archive.

Fantastic mod, but it crashes to desktop 3 out of 4 times for me, normally 20-30 minutes in, but sometimes after just 5 minutes. Nothing in particular seems to trigger it (I'm normally just moving mortar squads, AT, infantry or armour around the place - not much help I know!)

I am running release 1.4 of the mod on the steam version of COH 2.602.0 on Windows 7 64-bit

My setup (nothing over-clocked):

Core i5-750 cpu
8GB DDR3 RAM @1333mhz
ATI HD-6850 GPU

I have tried un-installing and re-installing the mod, changing video settings down from 'ultra' to 'high', installing latest video, sound and mouse drivers, even upgrading my PSU, all to no avail. Memory tests came up clean. The game seems to work fine on the base version of the game (TOV or OF), even on the same map.

I was playing the hedgerow siege map with 1 russian (me), 2 american cpus vs 3 wehmatch cpus.

Any help would be greatly appreciated!!

Last edited June 9, 2011 at 8:10 PM by jujubean

Another crash.
map - battle on river. (6)
players - me WM
ally CPUs - WM exp, PE hard
enemy CPUs - 2 USSR exp and USA exp.
last 10 seconds before crash I was waiting for resources to build pak-38. last my action was selecting Wehrmacht barracks.

Copernicus wrote:
@Nexant:
Seems to be out of memory.

I've never had that issue before with vanilla on this computer.  Is it Video card memory or RAM your referring too?  Because I know for RAM according to my usage program its only around 55% and I wasn't getting messages that my settings are lagging the game like some people I play with before.

Last edited May 31, 2011 at 9:31 PM by Nexant

hello iam new in this forum, i played Eastern front for a month now, and suddenly 5 days ago my problem began, first EF lancher crash (i fix it with the solution in this forum) then when i start a match in skirmish or lan i have a error report every time with every map and any faction, the game does it with 1.31 and 1.4, i have tales of valors 2.601, i like your mod i want to play it, please help !!!!!!!

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Post Merge: [time]1306945573[/time]

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hello iam new in this forum, i played Eastern front for a month now, and suddenly 5 days ago my problem began, first EF lancher crash (i fix it with the solution in this forum) then when i start a match in skirmish or lan i have a error report every time with every map and any faction, the game does it with 1.31 and 1.4, i have tales of valors 2.601, i like your mod i want to play it, please help !!!!!!!

Last edited June 1, 2011 at 4:26 PM by knox

Have experienced repeated crashes on all new (1.40 maps) to the point where my computer completely shuts down.
Last crash was playing mahiljou map - I always play Pe v soviet.
Game starts to freeze and lag before crash - Graphics are turned down, only using half of capacity.
Error report - 860686

Thanks

@knox:
Please update CoH to 2.602. EF 1.4 doesn't work with 2.601.

but it does it with 1.31 to!!!

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Post Merge: [time]1307039647[/time]

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the prblem start with the 1.31!!!

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Post Merge: [time]1307039859[/time]

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i need a solution for 1.31!!

Last edited June 2, 2011 at 6:37 PM by knox

You need to install CoH update 2.602 and EF 1.40. That's your solution.

so you don't now the problem with the 1.31??

knox wrote:
so you don't now the problem with the 1.31??

What problem ????

The thing is, the last version of Eastern Front is 1.40. We offer support for that version, unless i misread something you wrote.

Last edited June 2, 2011 at 7:17 PM by blackbishop

the crashs happen with the 1.31 and the 1.4, that's the problem, in the begining of a match!!!

knox wrote:
the crashs happen with the 1.31 and the 1.4, that's the problem, in the begining of a match!!!

Uninstall EF, make sure all the files are gone and then reinstall EF 1.40.

i alrady delet it and erinstall severla times, for the past week and nothing changes with the 1.31 and 1.4!!

knox wrote:
i alrady delet it and erinstall severla times, for the past week and nothing changes with the 1.31 and 1.4!!

The game will crash if:

a) You have CoH 2.602 and EF 1.310.

b) You have CoH 2.601 and EF 1.400.

You should check what CoH version you have.

after about 10-15secs loading into everymap it goes into a complete freeze then crashes opening the relic crash report thingy.

atise wrote:
after about 10-15secs loading into everymap it goes into a complete freeze then crashes opening the relic crash report thingy.

CoH:EF Version?

yes EF

What version of EF...

1.40 (total download)

blackbishop i have COH 2.601, I tried with EF 1.31 and 1.4, the two of them crash every time!!!

EF 1.31 works with any CoH game at version 2.601 as EF 1.40 does with 2.602 that's for sure. Make sure you are not trying to run EF in the BETA Patch version from Steam... that ain't gonna work.

w/e beta patch is.. steam auto patches games. so i rly dont know what u mean by beta

atise wrote:
w/e beta patch is.. steam auto patches games. so i rly dont know what u mean by beta

Company of Heroes Retail Patch - Beta Test ::)

I don't think they updated that version as well.

thats a different game and no im not trying to run it from that beta test version

cant play 
crashes  every game beginning
about  10 second  damn  :-\