[1.710] Game crashes/freezes - Post here

Hi there, my EF is crashed and "not responding" massage is pop up when the game finished downloaded and before the play start, I have not completely tried it but as far as I am sure the map Sevastopol, and Minsk have problems for sure, in fact most of the EF map or even vanilla map play with Soviet faction have this kind of problem frequently (vanilla map played with original faction, using EF bonus unit seem to work fine though). I tried play it in off-line mode... ..doesn't help.

I am not sure if this a place to discuss this particular issue, if I am in the wrong place, please direct me to correct one. If not then, please, help.

Crash Report #1239273

An unhandled exception has occurred in FactionFix.dll Please check for a newer release.
I have this error
happens when the eastern front game but if normal game coh tov fails. happens I start the game and go out and 20sec.I have the version 1.6.10 :-\ :-\ :-\ :-\ :-\

Guys, you need to post your crash files as stated in the OP so they can be checked, otherwise nothing can be done atm.

I've tried to seek the dump file you asked in the OP but still mush confused in its technicality, can you provide more specific detail? Mainly on what is this window key? Can I just send you the Relic error report?

As easy as a google query ;).



You can send the report to Relic, but then do not expect we will check it, because we are not them and most likely they stopped to check crash reports many years ago :).

By the way, have you checked this? http://easternfront.org/forums/index.php?topic=1677.msg56631#msg56631

Hey, just want to let you know that my map download crash still persisted, I did as you asked anf the only massage I found is "unable to create error report, please verify that you have enough space on Temp folder"

As far as I checked, my temp folder is emptied.

Is there any thing you can do to help, now I really can't play any map at all in EF either vanilla or mod one.

Please help

Unfortunately, other than these advices, we cannot do anything else about it.

  Yeah, I saw this post before, haven't tried all of the suggestion yet though. I just want to confirm if this issue is directly related because as I told you, my temp folder is emptied.

It also happened not just with your EF but also the vanilla game (in the lesser degree as EF crashed during the loading or before the game is started while the vanilla crashed approximately after hour or two of game play).

If that make any sense to you I'll glad to hear any of your advise, otherwise, thanks for the assist.

We will try to do something about it in [IP address redacted] but if we don't have time it might arrive in a hotfix.

My sturmmovie lost their SMG :P
Is there another way capture the screen beside using Shift+ PrtSC? Waht I got always the srceen of my desktop not in-game

Last edited October 23, 2012 at 10:49 AM by Dann88

F12 or shift + F12 for Steam.

Hi, just want you to know that I've finally managed to solve those full temp folder problem, turn out that the mod is just a little too demanding of resource, when I lower graphic by one level everything look just fine (with the help of game booster).

Thanks again for your help so far..

Latest version.
Crash
Lyon
2 player vs 2 CPU
I was playing as Russian, friend was playing as buddy.
Game was about 3/4th done.
annihilate no pop cap
There was a lot of tanks and explosions happening
Crash and sent error report.

No dump file in temp dir.
Running all high settings  4x aa  DX9  1920x1080



Computer i5-3570k
16gb ram
1gb evga gtx 460

First of all, thank you guys for such a great mod! I've convinced 3 of my friends not only to start playing COH, but to get the EF mod and we all play together!!
I am having a very frustrating crash, always while playing as the soviets. I almost always do 1v1 (as the soviets) and i usually only use the 1v1 maps. I get about 3/4ths the way through a match, and out of nowhere by no indication the game crashes and I get the relic crash report which I've submitted mutliple times.
I started playing VP but after crashing multiple times within 50 points of victory, I played through a few annihilation games successfully, but getting crashes again.
Its crashed on the same map, same settings, as the ones that I've been able to play through on. As in, the maps and setting where the games didn't crash I tried to replay them later and it crashed that time so I don't feel the need to post specific maps and setting for each crash (although I can if you need me to)
I changed my graphic settings all the way to the lowest setting hoping to solve the issue and time and time again I play matches and get the crash.
Maybe 1 out of every 4 matches it doesn't crash and the game continues on just fine.
I have all the information you ask for saved into a folder on my desktop such as the dmp file and everything else associated with the crash as this time I focused on grabbing those files immediately after the crash so i don't get confused and they dont get lost.
I do not see an option to attach files though, how do I give them to you?
I love this mod and would really love to play full matches with my friends online or together on LAN.
Honestly if my issue could be resolved I have no problem donating. But I'm not bribing you guys lol

i5 @ 2.53ghz, 6gb ram, ati HD 6370

I made a filesend account and uploaded my crash files there.
artmessages, designmessages, COHI3K91QB2.dmp, soundmessages, warnings all are time stamped at crash.
datacrc, localizer, physicsmessage, scarlogs, are all time stamped at either the opening of cohEF or the beginning of the match I'm not sure

.dmp http://www.filesend.net/download.php?f=80333667ff8b0126d4885e302964063b
artmessages http://www.filesend.net/download.php?f=389e7c64b0a668f93ac6870297fa38ab
datacrc http://www.filesend.net/download.php?f=5e5f9b21d1a63d220f27b7242fed547b
desginmessages http://www.filesend.net/download.php?f=eac3cfe1eddf4ea8b554158772537a8f
localizer http://www.filesend.net/download.php?f=b11d6234e6063c075bc8c8984ef11899
physics message http://www.filesend.net/download.php?f=76add85ccf02d0aeddaed28548db72a4
scarlog http://www.filesend.net/download.php?f=c267a5690279fa776dd9ff4018dd5913
sound message http://www.filesend.net/download.php?f=bef087dda18e526b9c81be1a063770c5
warnings http://www.filesend.net/download.php?f=78dae63f6a3dc24e2fe25ec05bce021a

Last edited January 10, 2013 at 6:14 PM by NotoriousIsaacF

Latest version.
Redball express
Lyon
3 player vs 3 CPU
I was playing as Russian, friend was playing as american, and one as british.
Game was about 1/4th done.
annihilate no pop cap
Randomly collecting points.
Crash and sent error report.


Running all high settings  4x aa  DX9  1920x1080



Computer i5-3570k
16gb ram
1gb evga gtx 460

uhm seems the mod crashes upon me attempting to start it up any solution for that?

by the way not sure if proper place to post this since its a crash before the game even starts up

im currently running a windows 8 computer as well as having the latest version of the mod

Posting again..

Scheldt  dx10 this time  Only I crashed

@fotactix
What do you mean with "DX10"?

If you are using ultra settings on shaders(aka DX10), it will crash(nothing new) and we don't give support about it(as happens with any mod). Lower the settings to high at most.

blackbishop wrote:
@fotactix
What do you mean with "DX10"?

If you are using ultra settings on shaders(aka DX10), it will crash(nothing new) and we don't give support about it(as happens with any mod). Lower the settings to high at most.

Yes, I was running Ultra in that post.    In the previous post above I was running DX9 on high settings.

I'll try high again.

Thank you for the reply.

blackbishop, if you have some time - would you mind taking a look at my setup?

I have the same issue - for any map, I load it - and press the button to start the map. [EDIT] Just wanted to clarify - I press the start button and it freezes - the map doesn't even open up yet. Then it freezes and the music loops continually. I even set EVERY possible setting to low, but that doesn't help. I'm using CoH v 2.602, so that's not the issue. Running Win7 64 bit. Come to think of it, I don't think I've actually every played any CoH/mods on Win 7; I've only ever played it on Vista.

Attached are my system specs and the log/warning files. I was not able to locate any of the dump files. I went into that directory, and didn't even find any ".dmp" files. Could it be in a different location since my CoH files aren't in the default location?

Please let me know if you need more information.

Thank you in advance.

Last edited March 6, 2013 at 7:21 PM by LtThompson

@LtThompson
Just checked it, everything seems fine, even your virtual memory seems to be enough. You won't find the dump file because your game didn't crash correctly, it just froze instead of sending you to the Desktop to see the BugSplatter app.

I would suggest for now to close RelicDownloader right after you run CoH: EF. You will find it on the system tray.

... hmmm - I was just testing that ... and that didn't help.

I also went to take a look at my CoH copy - and I tried loading a skirmish map, and the same issue as well. Maybe it's not just an EF issue? (I have ToV)

Do you use the steam version? Maybe some files are corrupted, in that case you would need to check the game cache integrity.

Also, so far, have you been getting issues with your PC lately or just CoH?

I have made a new topic to report the Game crashes/freezes. Which is this one.

Going to lock this one in 24hrs, to give some time to finish pending discussions.

blackbishop wrote:
Do you use the steam version? Maybe some files are corrupted, in that case you would need to check the game cache integrity.

Also, so far, have you been getting issues with your PC lately or just CoH?

No steam; physical copy - Gold edition (I think), whichever has CoH + OF & ToV. I've had no issues playing EF when I was on Vista; then I migrated over to Win7. But then again, I only just got back into EF (or attempted to lol); last time I played EF on Vista was ... fall 2011 - so that was back in the earlier patches too - not sure if that makes a difference.

Nope, no issues w/ my PC.

Direct X 11 maybe? But then again, it shouldn't have issues if I don't have any ultra settings - and nonetheless being run on all low settings ...

[EDIT]I did some probing - tried to run a single player mission from EF - it crashed. Attaching files. Maybe this will help?

Last edited March 6, 2013 at 8:09 PM by LtThompson

Are you sure you have installed everything?

[*]DirectX libraries (all of them, not only DX11)
[*]Microsoft Visual C++ 2005 Redistributable
[*]Microsoft Visual C++ 2008 Redistributable

Could you check if you have "LuaExtCore.dll" and "FactionFix.dll" in your Company of Heroes folder?

What version did you download for EF?

... I feel like this is a stupid question, but how do you check for the 3 mentioned?

I have both files in my CoH directory.

What do you mean by version? I don't specifically remember which version I left off with. All I remember was going from patch X and then jumping to patch 1.700 (Mod DB) - then the smaller patches via the EF launcher/updater.

In moddb we only have full installers, which means the install process should be like this:

1. Download installer from ModDB.


2. Install Eastern Front mod


3. Update Eastern Front mod


4. Play Eastern Front mod

As you installed EF in a custom path, did you check that it was being installed in the correct path? (installers and updates).

If you want to check if you have these components installed, you can look at your control panel and go for "Uninstall a Program" option.



If you don't have them listed, you need to download them and install them. If you do this, make sure you download the correct version of the software(x86 or x64).

I have everything but DirectX apparently. By library - do you mean 1-11? Or is that something else?

Paths appear to be installed to the correct directory.

For the Visual C++ I have both x86 & x64? That a problem?

I mean DirectX 9.

... so, I should install DX9, when I already have DX11? I don't mean to insult your intelligence in any way, but out of curiosity - why?

Because DirectX 9 and DirectX 11 are not the same thing and having DirectX 11 doesn't mean you don't need to get DirectX 9.

If you don't have DirectX 9, all the games based on that routines won't run properly.

DirectX libraries = 9.0a/9.0b/9.0c + 10.0/10.1 + 11.0/11.1

All the libraries are packed in the same installer if you download it from Microsoft's site. DirectX 1 to 8 is deprecated from a long time ago, so no need to look for them.

... if it wouldn't trouble you, would you mind providing some links for the DX versions. I went to Microsoft's downloading center, and I can't figure out what versions are which, since they aren't labeled with any specific numbers ...

As I said, all the available libraries are included in the latest DirectX installer available ;).

http://www.microsoft.com/en-us/download/details.aspx?id=35

Hmmm - I used that one already, said it already had DX11/was up to date.

No idea of what to suggest then. If CoH stills fail, I think you should try support from Relic, unless someone else here has another suggestion.

blackbishop wrote:

1. Download installer from ModDB.


2. Install Eastern Front mod


3. Update Eastern Front mod


4. Play Eastern Front mod

Loved to play this MOD, after fixing lots of issues, finally ran it via steam.
Latest version it is but game got freezed after 2mins [FATAL ERROR ... ]


AM DISAPPOINTED

Last edited April 12, 2013 at 2:10 PM by Jagd

Quote
Loupblanc:
Re: AI freeze error after 1.7.2 (earlier was fine)
« Reply #45 on: February 16, 2013, 06:48:08 PM »

- Just played basic game.
Me Wehr. Vs AI Soviet. Game crashed at 20 seconds. AI Freeze error.

"Fatal AI Error - Execution Pauses"

2months passed ^^
                    still same issue here despite of having all released updates installed....

Last edited April 12, 2013 at 2:15 PM by Jagd

@Jagd
Then you haven't installed it correctly, because that bug was already fixed and it fixed the issue for all the players who got the error.

Make sure you start a clean install for EF, then make sure you install the patches in the correct directory.

Help me Its the new update with Coh eastern front and now every time a play it crashes 10 seconds after i get in the game please help me or put out a new update this a big thing why i cant play it,and i rely want to play it. Please help.

Your game crashes because you are using an incompatible version of EF in your CoH version. Make sure you install the right patches and if you use the new steam version, don't install the compatibility fix because as the description says it is not for it.