If your game crashes. (Post here)

Thought this might help the dev team.

If you experience crashes, open the EF Launcher and in the dropdown box that is on the right select "System Info".

Post the following information. (If it's not listed in your system summary please post the manufacturer and model) Copy the below and beside it post the relevant information.

Hardware Summary:
Motherboard make/model/speed:
CPU make/model/speed:
Hard Drive make/model/speed:
Memory make/model/speed:
Video card make/model/speed:
(You MUST Include Graphic Driver Version. Example: Nvidia Driver 196.21)
Operating System version and 32bit/64bit:

Please Include your Video Card Driver Version!

Information needed:
What map were you playing?
Which factions were involved?
What game mode were you playing?
What were you doing when the crash occurred? Try to be as accurate as possible!
Do the crashes happen during every game?
Have you applied or looked into any relevant fixes available on the forum:

Last edited January 26, 2010 at 3:35 PM by Copernicus

not sure motherboard type..
AMD athlon 64 X2 Dual core processor 4000+, 2100 Mhz 2 core
ATI radeon HIS 4670 iceq
2 gb ram
win vista home prem 32bit

i was playing on stalingrad against comps with two other human players on my team.. it was about 10-20 min in and the game just crashed and the relic error report thing came up. i sent the error report and thats about it. no error message or anything. i can usually play a few games but this happens often. love the mod though

Motherboard make/model/speed: Asus IPIBL-LB
CPU make/model/speed: Intel Core 2 Quad / Q6700 / 2.66ghz
hard drive: Two 500 gig HDs
Memory: 8gb ddr2
Video Card: 8600GT 512mb
Operating System version and 32bit/64bit:Windows 7 Ultimate 64 bit


Me and a friend were doing a 3vs3 on Hill 331 and my friend crashed first, then I did a few minutes later as I was attacking the German base with a few juggernaut tanks. I already have my settings down to an almost bare minimum so as not to lag. I love the mod and really would like to figure out my problem. Also I'd say we were about an hour into the game when it crashed.

Hardware Summary:
Motherboard make/model/speed: MSI x58 SLI Pro
CPU make/model/speed: Core i7 920 2.6Gherz Turbo clock on
Hard Drive make/model/speed: No idea lol 500gb
Memory make/model/speed:Corsair DDR3 Tripple channel 1066 or 1333 i think
Video card make/model/speed: EVGA 9800 GTX+
Operating System version and 32bit/64bit: 64 bit

Information:
What were you doing when the crash occurred? Playing the middle or end of the game.
Do the crashes happen during every game? No
Does it seem to affect certain maps/game modes/# of players: IDK
Have you applied or looked into any relevant fixes available on the forum: No

Windows XP
service pack 3

2.00GB RAM

NVIDIA GeForce 9500 GT
Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz


my game crashes most times never did on original game. plz help

people keep posting on this topic and no one seems to be helping us.????

Last edited January 23, 2010 at 5:39 PM by ewi0

Periodic CTD, usually while quite a lot is happening on the map, final big push etc etc.

Hardware Summary:
Motherboard make/model/speed: Asus P5K Socket 775, FSB 1333mhz, Ram bus: 1066mhz, Gbit LAN on board Realtek 7.1
CPU make/model/speed:Intel core two duo, E6750 2x2.66 ghz FSB: 1333mhz 8mb cache
Hard Drive make/model/speed:Western digital Green drive. 1TB 32mb cache
Memory make/model/speed: 4GB 4x1GB OCZ 1066mhz DDR2
Video card make/model/speed:Nvidia 8800 GT 512mb (ver
196.21 )
Operating System version and 32bit/64bit: Windows 7 RC x64

Information:
What were you doing when the crash occurred? Playing the mod, with all other applications closed.
Do the crashes happen during every game? yes every MP game so far.
Does it seem to affect certain maps/game modes/# of players:All multiplayer games.
Have you applied or looked into any relevant fixes available on the forum:Yes ineffective, Re-installed double checked file integrity, and of course latest drivers OS verion, .net etc etc. also played with graphical settings raising and lowering shading, scaring, textures and others.

*updated with warnings.log shows an application error*

Last edited January 25, 2010 at 10:21 PM by A1dan

[SYSTEM DETAILS]
OS Version Info: Microsoft Windows NT 5.1.2600 Service Pack 3
Number Of Processors: 2
Application Startup DIR: C:\Program Files\THQ\Company of Heroes


I just keep freezing mid-game, whenever i play with human players. Me vs AI works perfpectly.

p.s. I love the mod!

Motherboard make/model/speed: Gigabyte Technology Co., Ltd /G31M-S2L/x64-based
CPU make/model/speed:Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz, 2400 Mhz, 4 Core(s), 4 Logical Processor
Hard Drive make/model/speed: 1 TB
Memory make/model/speed:4 GB
Video card make/model/speed:NVIDIA GeForce 8800 GT OC, 512MB Version:196.21
Operating System version and 32bit/64bit:Windows 7 Ultimate 64-bit

Game only seems to crash on 3vs3 maps and up, Changed graphic settings to lower quality (Normally on high) game still seems to crash in big games. Played several 2v2 abd 1vs1 on all maps ( For Easter fronts anyway ) None of which I crashed on. (Even played 2vs2 that lagged machine, yet still no crash, when I've played a 3vs3 and it crashed 15-20 minutes in, when no lag or slow down in sight.)
Update: recently played a few matchs ( 3) in 3vs3 and 4vs4 after the patch, and I had no crashes, but the games were played differently.first, there were only me and my other friend that kept crashing on large maps, second I was playing in Window mode( not sure if that makes a difference.)Also, My team was a Allied/Soviet Mix ( Past games crashing were just soviets.)

Last edited January 25, 2010 at 4:37 PM by DACorp32

mobo ASUS M2N32 SLI
CPU  AMD 3500+ 3 Ghz dual core x64
HD    western Digilal 150GB 10000RPM SATA
mem    Corsair XMS2 DHX CM2X2048-6400C4DH 2x2GB
vid      Nvidia GTX 275
OS    windows Xp sp 3

Crashed mostly end game 3v3 or 4v4 . Tried to lover graphics and audio settings still the same prob .

Hardware Summary:
Motherboard make/model/speed:Asus P5QL Pro
CPU make/model/speed:Q6600 @2.4
Hard Drive make/model/speed:Seagate 1TB
Memory make/model/speed:4GB 800mhz
Video card make/model/speed:ATI 4850 catalyst control centre 9-12-xp32
Operating System version and 32bit/64bit:32 bit

Information:
What were you doing when the crash occurred? Late Game axis tank rush
Do the crashes happen during every game? No
Does it seem to affect certain maps/game modes/# of players: Yes, 3v3 and 4v4, doesn't happen on 1v1 and 2v2
Have you applied or looked into any relevant fixes available on the forum: Yes

Last edited January 24, 2010 at 2:50 PM by carnagel

I still get the sound repeating and game freezes.

WERc72c.dir00\appocompat.txt

WERc86c.dir00\appocompat.txt

OS Version Info: Microsoft Windows NT 5.1.2600 Service Pack 3
System Manufacturer HP Pavilion 061
System Model RK505AA-ABA m7674n
System Type X86-based PC
Total Physical Memory 2,048.00 MB
Name NVIDIA GeForce 9600 GSO
Adapter RAM 768.00 MB (805,306,368 bytes)
Name Realtek High Definition Audio
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_103C2A36&REV_1001\4&2DCFB91F&0&0001

Last edited January 24, 2010 at 7:17 AM by Razz

NF6GLAN
AMD Phenom 9950 Quad (2.61Ghz)
2 x 466gb(NTFS) Samsung HD502IJ
4gb ram
Geforce 9600gt (1gb)
Windows xp Professional

I have some types of crashes , when i use God of war the game is frozen i can not even shotdown , i can not play stalingrad ( i have 1.1) , Most of the crashes are when i played 20-30 minutes and the game is A. legging then i could end the game trough my internet shortcut on my keyboard or when it is B. frozen i can not do anything and i must crash my computer because i can not reset or shoutdown

I'm going to need your Graphic Driver version also.

Dell Laptop Studio XPS 16
Intel Core 2 T9550
128gb Samsung SSD
4gb DDR3 Ram
ATI 4670 Catalyst 9.7
Windows 7 64bit Home Premium

I have had two crashes now, first time was when i sent 2 tanks to enemy base a t34 and the IS-2 i believe it is. Map was 1v1 Moscow map.
2nd crash was longer this time, but again had a crash when the T34 Tank got up close to an enemy (the wur light tank), on a stock map.
Seems to be mostly a crash when the t34 gets up close to another unit. Will see if i can recreate again since ive only had 2 games with 2 ctd error reports.
Played a few more games and managed to get it to CTD without a T34 in the game at all.

Last edited January 24, 2010 at 11:39 PM by Zeeki

Hardware Summary:
Motherboard make/model/speed: absolutly no idea
CPU make/model/speed: AMD Athlon 64 X2 duel core 3800+
Hard Drive make/model/speed: Hitachi deskstar 250gig and 750gig
Memory make/model/speed: 2gig DDR2
Video card make/model/speed: Nvidia 760GT 256mb(got a 250GTS being replaced under warranty, will try with that when i get it back), both will have 196.21
Operating System version and 32bit/64bit: Win Xp SP3 32bit

Information:
What were you doing when the crash occurred? loading a map with more then 2 factions(trying to load british and soviets with two wermacht)
Do the crashes happen during every game? unless i have all soviets yes
Does it seem to affect certain maps/game modes/# of players: no
Have you applied or looked into any relevant fixes available on the forum: none found

Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
Memory: 4096MB RAM ddr2
Hard Drive: 750 GB
Video Card: Sweex PX9800 GT(NVIDIA)
Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Motherboard: P5Q ASUS
drivers latest version but thats all i know

happens so now and then radom the game gives an error about not able to make an error and thats the error

Last edited January 26, 2010 at 5:48 PM by bastex

Win vista 32-bit Premium
3GB Ram
Nvidia geforce 8500GT 512 MB
Intel Core 2 Duo E4400 @ 2,2 Ghz
500 GB HD

It just crashes, no idea why:S

Guys! I still need >>GRAPHICS DRIVER INFORMATION<<

Windows 7 64bit
Intel Core2 Duo P7350 @2.00GHz
4 GB ddr3 ram
Nvidia Geforce 9700m GTS 512mb (driver version 186.42)
HD: 186 GB

Not sure about the motherboard, but the model is a Toshiba Qosmio x305-705


Was playing on Kharkov soviet (me) against wehr (ai), crashed with no error message when I tried to click on t90 (I had done it before though so it was a bit random). In addition I started the launcher through steam, which may or may not be pertinent but anything helps I guess.

This is my preformance:Processor-Intel Core 2 Duo E8600 3.33 Ghz(2 CPU)
Memory-3070 Mb RAM
Motherboard-GIGABYTE GA-EP35-DS3L S-series
Power Supply-OCZ GAME STREAM 700W
Graphic card-Nvidia GeForce GTX 260,896 Mb
Sound card-Sound blaster X-FI
Cooling system-artic cooler
HDD-1 terrabajt  I played one whole game and then i started new one.It doesnt even load untill the end.Then crashes and says not enough space in temp folder.I had same problem with blitzkrieg mod.

croshooter wrote:
This is my preformance:Processor-Intel Core 2 Duo E8600 3.33 Ghz(2 CPU)
Memory-3070 Mb RAM
Motherboard-GIGABYTE GA-EP35-DS3L S-series
Power Supply-OCZ GAME STREAM 700W
Graphic card-Nvidia GeForce GTX 260,896 Mb
Sound card-Sound blaster X-FI
Cooling system-artic cooler
HDD-1 terrabajt  I played one whole game and then i started new one.It doesnt even load untill the end.Then crashes and says not enough space in temp folder.I had same problem with blitzkrieg mod.

Exactly the SAME problem.
My PC:
Cpu E8400
4gb ram
GPU GTX 280
More than 15gb free space on HDD

I updated the original post with the bit to request driver version as well.

Same thing happens to me, get the relic error report. Ive been playing with all soviets lately and Im gonna assume that is the problem.

And Phenom x4 925 2800 ghz
8 gb ram
ati radeon 4650 - 8.681.0.1

Hardware Summary:
Motherboard make/model/speed: Gigabyte P35
CPU make/model/speed: Intel Q6600 2.4 @3.4GHZ
Hard Drive make/model/speed: Seagate 7200.12 500GB 7200RPM
Memory make/model/speed: Mushkin 2x2GB DDR2800
Video card make/model/speed: eVGA GTX260 @620mhz
Nvidia driver ver 190.38
Operating System version and 32bit/64bit: Win7RC 64bit

Information:
What were you doing when the crash occurred? 2v2 RtMontherme
Do the crashes happen during every game? No, only once every 3 or 4 games
Does it seem to affect certain maps/game modes/# of players: no
Have you applied or looked into any relevant fixes available on the forum: yes

crash during a 2vs2 skirmish vs pc, map Tannenberg

vista home premium sp3
amd x3 8450 triple core
4G ram
nvidea 8800GT 512Mb
driver 8.16.11.9107

Unsure of the motherboard type...
Intel® Core™ 2 Duo P8700 (2.53GHz,3MB L2 Cache, 1066MHz)
4096MB 1067MHz Dual Channel DDR3 SDRAM [2x2048]
1GB ATI® Radeon™ HD 4670 graphics card (driver: 8.631.0.0)
500GB (7,200rpm) Hard Drive
Operating system: Windows 7 64 bit

What map were you playing? Leningrad
Which factions were involved?Soviets, Americans, Wehrmacht and Panzer elite
What game mode were you playing? Skirmish
What were you doing when the crash occurred? Try to be as accurate as possible! Was about to capture a enemy held resource... munitions i think
Do the crashes happen during every game? Only on the Eastern Front maps, on the Relic ones it works fine
Have you applied or looked into any relevant fixes available on the forum: yes

Was in a 3 vs 3 skirmish on Leningrad with 5 AI players and 10 minutes in it crashed. Iv checked everything is up to date patch and launcher wise. This has happened everytime iv played the mod after the update for the launcher was applied.

p.s. I think the mod is awesome! It feels and runs just like an officially made COH extension  :)

Hope this helps

Last edited January 26, 2010 at 5:23 PM by mike_earp112

After 50 or more crashes and failures to load over the past couple of days I have narrowed it down somewhat -

1. A loading error when the map is loading on some of the EF maps all types 2 though 8 man EF maps, never on a regular CoH map. This generates an error that says 'cannot write error log check your temp folder has enough space'. No idea what that means, but I have a couple hundred gig spare if that's any help

2. A full game crash, sometimes with no option but to restart the computer (very annoying) on 3v3 and 4v4 maps, both EF and regular CoH usually after a fair amount of play time. All times it was late game when crashing this way.

I actually haven't been able to finish a 3v3 or 4v4 map with this mod due to it crashing - and that is using different match-ups with both allies and opponents.

Even tried not using Russians on a 3v3 regular map, and it crashed, started the game under the regular relic login and played the exact same match on the exact same map and had no problems. So I don't think it is the Russians, it is something else.

Last edited January 25, 2010 at 3:08 PM by carnagel

Hardware Summary:
Motherboard make/model/speed:ASUS P5Q-Pro
CPU make/model/speed:Intel Quad Core Q8200 @ 2.33Ghz
Hard Drive make/model/speed:Vista installed to 80GB WD Sata, Games installed to 500GB Samsung Sata
Memory make/model/speed:4GB Corsair
Video card make/model/speed:Ati HD 4850 512MB Gainward Golden Sample. Drivers 9-10, just updated to 9-12
Operating System version: Windows Vista Business 64bit

Information:
Pre the patch crashes happened every so often about 15-20mins into the game, now they happen every game at about that time.

Have only played VP matches so can't say if it happens in other modes.

Hardware Summary:

Motherboard make/model/speed: Gigibyte intel p35 chipset
CPU make/model/speed: Intel Q6600 2.4 GHz quad core
Hard Drive make/model/speed: WD 500GB 5400 RPM
Memory make/model/speed: 8GB Gskill
Video card make/model/speed: Nvidia 8800 GT 512 MB

Video Driver Version: 8.16.11.9107 9/27/2009
Just updated driver to v 196.21 still crashing.
When i crash, everyone else crashes also. I know because i'm on Teamspeak with friends.


Operating System version and 32bit/64bit: Windows 7 Ultimate x64

Crash happens about 50% of the times. It seems to happen to EVERYONE in the match at the same time.  Last night I managed to play a 3 hour 4v4 Game with 8 players on EF map until the end without a crash though, so that's good.

Last edited January 26, 2010 at 11:40 PM by RedArmyCCCP

Hardware Summary:

ASUS M50VN Laptop

CPU: Duo 8400 (2 x 2.26 gig)
Memory: 4 gig
Graphic: Nvidia 9650m GT 1024mb (actual Driver)

System: Win 7 Ultimate 64x bit

game crashes often when me and my mates attacking cpu with much units... i get switched back to desctop and this relic window is shown up
i think my system shouldnt be the prob(?)

Hardware Summary:
CPU make/model/speed: AMD Athalon 64x2 Dual Core 5000+ (2.61Ghz)
Memory make/model/speed: 3.2 GB
Video card make/model/speed: GeForce 9800 GTX+ (500Mb)
(Nvidia Driver 178.24)
Operating System version and 32bit/64bit: Windows XP 32bit

Information:
What were you doing when the crash occurred? 3v3 Comp Stomp, Stalingrad, early game.
Do the crashes happen during every game? The last two games, straight freeze, had to cold boot
Does it seem to affect certain maps/game modes/# of players: Don't know
Have you applied or looked into any relevant fixes available on the forum: No


I've had the freeze up issue the last 2 games, could not even ctrl+alt+delete and had to cold boot. Both were comp stomp games with friends, playing as Soviets.

The 2 games before when I tried to host, was frozen at the very end of loading screen. The last mm of loading bar would blink while friends were in game. Had to ctrl+alt+del out of CoH.

Please help. Game is great, thanks!

Windows XP
service pack 3

2.00GB RAM

Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz

NVIDIA GeForce 9500 GT
Driver version: 6.14.11.8250

Motherboard Foxconn 946GZ7MA

Hard drive Samsung HD501LJ 300GB, SATA 3.0 Gbps

DDR2 DIMM

my game crashes most times never did on original game. plz help

Last edited January 25, 2010 at 9:24 PM by ewi0

Motherboard make/model/speed: ASUS M3A78-CM

CPU make/model/speed: AMD Phenom 9650 Quad Core 2.31Ghz

Hard Drive make/model/speed: 500GB - Serial-ATA-II, 3GB, 7200 RPM, 16M Cache

Memory make/model/speed: Corsair 4GB DDR2

Video card make/model/speed: ATi Radeon HD 4850 PCI-Express x16 - 512MB - Catalyst Version 09.12

Operating System version and 32bit/64bit: Windows XP Professional SP3 32-bit

My game can launch fine but when I try to start a skirmish game with my friends, it takes me to the loading screen and then loads to a certain point and then the game crashes out of nowhere. It's not just multiplayer, I made a game with computers only and the same thing happened, crashed.

Last edited January 26, 2010 at 3:50 AM by StealthHawk69

Motherboard make/model/speed: Gigabyte X48T-DQ6

CPU make/model/speed: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz

Hard Drive make/model/speed: 360GB - Serial-ATA-II and a 120 GB

Memory make/model/speed: Corsair 4GB DDR3

Video card make/model/speed: ATI Radeon HD 5700 Series PCI-Express - 1GB - Catalyst Version 09.11

Operating System version and 32bit/64bit: Windows XP Professional SP3 32-bit

My game can launch fine but when I am playing with my friends in skrimish mode the game will just crash at random times, usually when there is alot of action but not always

I've updated the first post to request some more information.

-cope.

I am having some trouble loading Stalingrad, the loading sequence goes like normal but then I hear a windows error tone but there is no message and COH immediately stops responding, I reinstalled the mod twice and I am still having problems..has anyone else encountered such a thing?

My Specs:
Motherboard: No Idea, It's a Toshiba Notebook
CPU: Intel Core2Duo/T6500/2.1GHz
HDD: 500GB/5400RPM/SATA(2?)
Mem:4GB/800 MHz
Graphics: ATI Mobility Radeon HD 4650
Driver Version:8.632.1.2000
OS: MS Windows 7 Professional 6.1.7600

I know, my Graphics-driver is surely outdated...
But i found something, that could be intresting (Point 4):

1. I played against CPU only.

2. When i played WH against Russia, nothing crashed.
  The crashes occured, while I played russians on all doctrines, at mid or late game.

3.Crahes happened on the following Maps:
  Flusstal Vire, Smolensk and another EF Map(haven't played more yet).

4.Now the intresting part:
  At least at two crashes, which I remember, I saw tanks colliding.
  The first time it was a T70 and a PzKw IV (1 on 1, Red army against WH on Smolensk).
  Second time a Panther and a Sherman of my CPU Mate. (2 on 1, Red Army and US against WH on Vire).
  Afterwards the Game instantly crashed to desktop.

Hope this helps!

Keep it up, you guys have done a very good job on this one!
This could be sold at twice the price of ToV ;) Even better that you do it for free...

Prost! Mojo

Edit: My Syslogs just told me, that my Graphics keeps throwing errors. I will update and try again...

Last edited January 26, 2010 at 10:01 PM by Mojo

Motherboard: Asus P5QL Pro
CPU: Intel Core2Duo/E7300/2.66GHz
HDD: 320GB/SATA WD
Mem: 4GB
Graphics: Nvidia Geforce GTX 260
Driver Version: 195.62 win7 64bit
OS: Windows 7 Home Premium 6.1.7600 (64bit)

Computer is an early 2009/late 2008 Aluminum MacBook

Not sure Motherboard type
Intel Core 2 Duo CPU P7350 @ 2.00Ghz
FUJITU MHZ2160BH FFS G1, Not sure of the speed
2.0GB of Ram
Nvidia GeForce Go 9400m with Custom drivers from LaptopVideo2Go.com version 185.20
Windows XP Home Edition SP2 32bit

The map was "The Scheldt", I was playing online with a friend, we were both PE, playing against 2 normal Soviet AIs with Annihilate as the game mode.

When the crash occurred I just got back from eating and I went to move my mouse and the game suddenly froze, the sound was repeating and the only thing I could do was move the mouse, I managed to Alt + Tab and quit it. I was looking at the bridge on the top right side of the map in between starting places 1 and 3, there were quite a few craters and they were bringing up some T-34s to attack the bridge, This was about an hour into the game.

It used to crash almost every game before I reinstalled windows but this is the first time since, before I reinstalled I had the same graphics drivers, the only difference was that I haven't got around to installing all the windows updates yet, I also still had SP2 before I reinstalled.

Before I reinstalled It used to crash about every 15-20 minutes, the only map that I played on that I never had problems with was Leningrad, I also played on a small 4 player map which was listed as small and it crashed too, so I don't think it's a problem with the size.

I have not found any fixes on the forum.

Also if it helps, I found this in the warnings.log

SIM -- Attempting to query bag not associated with this group type.
Group is of type 8.  Query is for type 1.  Group name: 'sbps\races\allies_soviets\soldiers\soviet_stsappers_squad'
-- FATAL EXIT --
simengine/propertysystem/propertybaggroup.h/85:!
--stack trace--

Hope I could help in some way

This is by far the most helpful report until now. That crash shouldn't occur after the next patch anymore.

Everyone, next time you get a crash, please post in http://easternfront.org/forums/index.php?topic=2366.0.